Refund and Returns Policy

Effective Date: 10-10-2025

At The Urban Kada, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms:

1. Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, undamaged, and in original packaging.

• Jewelry that has been altered, worn, or damaged is not eligible for return.

2. How to Initiate a Return

1. Contact us at theurbankada.cainfo@gmail.com or call +1 437-799-6951.

2. Provide your order number, product name, and reason for return.

3. We will provide instructions for shipping the item back.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

• Use a trackable shipping method to ensure your package reaches us safely.

4. Refunds

• Once we receive and inspect your returned item, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Refund processing may take 5–7 business days depending on your bank.

5. Exchanges

• We do not offer direct exchanges.

• If you wish to exchange an item, please return it for a refund and place a new order.

6. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos.

• We will arrange a replacement or full refund at no additional cost.

7. Contact Information

For any questions or concerns regarding returns, email or call us:
Email: theurbankada.cainfo@gmail.com
Phone: +1 437-799-6951
Address: North Centre Road, London, ON, N5X 0G9, Canada